Upon request, our support team will send you a confirmation e-mail as follows:
By clicking on the link in the e-mail you will be redirected to our Support Center page. Please define a password that meets the criteria listed below and remember it well please.
- Must be different from the previous 5 passwords
- Must be at least 6 characters long
- Must be different from e-mail address
- Must contain upper- and lower-case letters and numbers
- Must contain a special character
After successful registration you will be redirected to this page:
In the upper right corner, you can see your name and with a click on the red marked arrow you get to the menu My activities, where you can see your ticket history and the current status of your personal tickets.
Here you can see a ticket with the status "open" in the list:
Solved tickets are also displayed accordingly:
With a click on Contributions you can click through the various articles in our support center and inform yourself about various topics of our be.ENERGISED instance or about topics such as calibration law, hardware configurations etc..
If you would like to address further requests to the support team, you can also do so here. Therefore, click on Submit request (next to your name on the top). In this example, we would like to make a request on the topic "Roaming".
Related articles to the topic will be listed once you enter a title. In the best case one of these articles can answer your question(s). If not, please describe your request in more detail, attach screenshots if needed and press Submit. The support team will get back to you as soon as possible.